Shipping, Returns & Refund Policy – Faarket.com
Last Updated: 23 May 2026
At Faarket.com, we are committed to delivering quality products that are carefully sourced, packed, and thoroughly checked before dispatch. Please read our Shipping, Returns & Refund Policy carefully before placing an order.
1. Shipping Policy
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
- During high-demand periods, festivals, or sales, processing times may be slightly longer.
Delivery Timeline
Estimated delivery timelines may vary depending on the location and courier availability.
Typical delivery timelines:
- Metro Cities: 2–5 business days
- Other Cities/Towns: 4–8 business days
- Remote Areas: 5–10 business days
Please note that delivery timelines are estimates and not guaranteed.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on selected products, locations, or promotional campaigns.
Delivery Delays
Faarket.com is not responsible for delays caused by:
- Courier service disruptions
- Weather conditions
- Natural disasters
- Public holidays
- Incorrect delivery information provided by customers
- Government restrictions or unforeseen operational issues
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details.
If an order is returned due to:
- Incorrect address
- Failed delivery attempts
- Unreachable customer contact details
additional shipping charges may apply for re-delivery.
2. Returns Policy
At Faarket.com, many of our products are food-based, wellness, natural, personal-use, or carefully manufactured items that go through strict quality checks before dispatch.
For hygiene, safety, freshness, and quality assurance reasons, we generally do not accept returns once products are delivered.
However, returns or replacements may be considered only under the following conditions:
- The product was damaged during delivery
- The wrong product was delivered
- The product packaging was significantly damaged or tampered with during transit
- The item received is defective or unusable upon arrival
Conditions for Return Approval
To request a replacement or refund, customers must:
- Contact us within 48 hours of delivery
- Provide clear photos/videos of:
- The product
- Packaging
- Shipping label
- Damage or issue identified
Claims submitted without sufficient evidence may not be approved.
Non-Returnable Items
The following items are not eligible for return or refund unless damaged or incorrect upon delivery:
- Opened food products
- Natural powders
- Herbal products
- Oils
- Wellness products
- Personal care products
- Products damaged due to misuse, improper storage, or customer handling
3. Refund Policy
If a refund request is approved:
- Refunds will be processed to the original payment method.
- Refund timelines may vary depending on the payment provider or bank.
- Shipping charges are generally non-refundable unless the issue was caused by our error.
In some cases, we may offer:
- Replacement products
- Store credit
- Partial refunds
depending on the nature of the issue.
4. Replacement Policy
Eligible damaged or incorrect products may be replaced based on:
- Product availability
- Verification of the issue
- Internal quality review
Faarket.com reserves the right to deny replacement requests if misuse, intentional damage, or fraudulent claims are identified.
5. Order Cancellation
- Orders may only be cancelled before dispatch.
- Once shipped, orders cannot usually be cancelled.
To request cancellation, please contact our support team immediately after placing the order.
6. Contact Us
For shipping, return, refund, or replacement support, please contact us through:
Email:
[email protected]
We aim to respond to customer queries as quickly as possible and ensure a fair resolution process.